Returns & Exchanges
At Poketcgpt, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing