Frequently Asked Questions
Everything you need to know about shopping with Poketcgpt
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $5.99 applies to smaller orders.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At Poketcgpt, we prioritize quality and ethics. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.